The division, which has been revamped over the past two years -- slowly weaning away from being a voice-heavy BPO provider -- has only added around 500 people while growing its top line by 50 per cent in this period.
IT and BPO companies are looking at tier II locations in the country to support global delivery.
Wipro BPO, the business process outsourcing division of global IT services provider Wipro Technologies, would add about 1,000 people at its Hyderabad centre in six to eight months.
The deal size was, however, not disclosed. T-Mobile is one of the world's largest mobile operators with more than 125 million customers worldwide and about 16.7 million customers in the UK itself.
Mphasis BFL Ltd's MsourceE and Accenture agreed to work together in India to offer class call center BPO services.
Explore the full spectrum of entry-level job profiles for graduates plus jobs that demand specific postgraduate degrees and the scope for career growth!
To add 1,500-2,000 people in the next 12 months.
In an e-mail interview with Senior Associate Editor (features) Indrani Roy Mitra, OnTrac's director Ravi Venkatesam throws light on his company's modus operandi, people it trains and also on the future of the Indian BPO industry.
The fast moving consumer goods major Hindustan Unilever on Monday said it exited from BPO firm Capgemini Business Services India by selling its remaining 49 per cent stake to IT consultancy firm Cap Gemini SA for an undisclosed sum.
A 10 per cent-plus movement of currency in a few weeks is definitely concerning for the companies.
Large companies are targeting niche players in the market to add to their portfolio.
Here's what you need to know about the industry to chart a successful long-term career.
Cognizant's Phoenix BPO center will initially provide claim processing services for one of the largest healthcare plans in the US, it said in a statement.
The Centre for BPO Professionals, a non-profit organisation, will facilitate a platform for BPO and call centre professionals to discuss their issues and find out solutions and help them maintain their employability and adaptability in the volatile m
Manpower shortage in India's high potential, high-growth ITES-BPO industry by 2009 is estimated to be 2.62 lakh people, officials said on Tuesday.
The Indian IT-BPO sector, both in exports and domestic business, is expected to register a growth of 28 per cent in 2006-07 and revenues are likely to exceed $47.8 billion, nearly a 10-fold increase over the aggregate revenue in 1998.
The domestic India BPO services market grew by 7.3 per cent year-on-year in 2009 primarily due to the global economic uncertainty which led to some price and volume pressures.
At a domestic BPO, you can get a slice of the action without its associated problems
Infosys BPO, which started knowledge process outsourcing services as a part of its BPO offerings four years ago, is aiming to make Gurgaon the hub for its KPO business.
The CPI (M), ruling in West Bengal and Kerala, has strongly advocated for trade unions in the BPO- IT sector but will not favour forced closures during strikes and bandhs.
Even in the face of the ongoing US meltdown (see end of article for more details) the BPO industry provides some of the most lucrative job opportunities on the market today.
Sundaram Business Services the BPO arm of Sundaram Finance Ltd, plans to hire over 200 people this year.
Offshore business process outsourcing will grow 65 per cent year-on-year in 2004 to touch $3 billion, according to a study.
Industry chieftains, strategists and analysts were unanimous that a slowdown, if at all happens again, won't affect the prospects of the $17-billion industry.
Things are improving though. In the mid-eighties, for instance, only 5-8 per cent of students in engineering colleges and approximately 5-30 per cent of the population entering the IT industry were women. By 2005, 40.4 per cent of entrants into institutions of higher education were women. And women in the IT workforce grew 60 per cent in just two years--from 421,460 in 2006 to 670,984 in 2008.
Society for Elimination of Rural Poverty chief executive officer T Vijaya Kumar and Infosys BPO Limited CEO and managing director Amitabh Chaudhry signed the MoU in the presence of chief minister K Rosaiah, state rural development minister Vatti Vasantha Kumar and other senior officials in Hyderabad.
Buoyed by the initiatives taken by the government in the communication sector, UK telecom major, British Telecom, on Thursday said it would look at the option of starting services in India in IT and BPO sector.\n
The men asked her for directions towards a location. As she was responding, they pulled her into the car and drove away.
India is likely to capture 56 per cent share of offshore business process outsourcing business by 2006 with the demand for BPO services increasing at an annual growth rate of 50 per cent during 2004-06
Abid Ali Neemuchwala, its vice-president and global head of BPO Services, said these deals, along with its end-to-end BPO services offering, will help it attain a compounded annual growth rate of 45-50 per cent, to touch its target of $3 billion in the next five years. The BPO unit had a revenue of $415 million (around Rs 2,033 crore) last year.
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