'The ministry may like to consider setting up an ombudsman similar to electricity ombudsman and insurance ombudsman, to ensure a time-bound resolution of consumer issues within the airline sector.'
Have you tried to change a flight recently? Or cancel a flight ticket? Or had to deal with indifferent -- even rude -- airline staff?
Monsoon delay? Claiming compensation from an airline isn't easy.
It neither mentions timelines for refund or compensation, nor talks about penal provisions for airlines.
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