Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI.
Four enterprising women leaders tell us how they survived 2020 and the lessons they learned from it.
'Surely a person like Happi deserves to be treated with dignity.' 'But does he deserve a two hour movie dedicated to his daftness, and to the failure of the rest of the world to come round to the purity that shines behind that daftness?' asks Sreehari Nair.
'Learning to learn should be given more importance than what is actually being learnt,' recommends Zaki Ansari.
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