RBI Citizen Charter: How the RBI is Improving Application Processing Times

The Reserve Bank of India (RBI) demonstrates its commitment to efficient service by processing 99.9% of Citizen's Charter applications within the stipulated timeline, ensuring timely resolution for citizens.

Key Points

RBI processed 99.9% of Citizen's Charter applications within the prescribed timeline in March 2026, showcasing efficient service.
The central bank handled nearly 25,000 applications, including pending and new submissions, demonstrating a high volume of activity.
Most pending applications are still within the prescribed timeline, indicating ongoing commitment to timely processing.
The 'Banker to Banks and Governments' function saw all applications processed within the stipulated time, highlighting efficiency in this area.
Currency Management and Foreign Exchange Management functions also showed high rates of on-time application processing.

The Reserve Bank of India (RBI) on Wednesday said it has processed 99.9 per cent of applications within the prescribed timeline under its Citizen's Charter in March 2026, according to official data.

The central bank said it handled a total of 24,911 applications in March, including pending cases and fresh receipts, after adjusting for those referred back to applicants for additional information.

As many as 3,195 applications were pending at the beginning of March, while 22,243 fresh applications were received during the month. A total of 527 cases were referred back to applicants for additional details, taking the net number of applications for processing to 24,911.

Of these, 21,459 applications were processed during March. As many as 21,428 cases, or 99.9 per cent, were disposed of within the stipulated timeline, while only 31 cases, or 0.1 per cent were cleared beyond the deadline, RBI data showed.

At the end of the month, 3,452 applications remained pending, of which 3,435 cases, or 99.5 per cent were still within the prescribed timeline and 17 cases, or 0.5 per cent were beyond it. Of the delayed cases, 14 were awaiting inputs from external agencies and three were under process, the RBI said.

Function-Wise Application Processing

Function-wise data showed that 'Banker to Banks and Governments' and 'Currency Management' accounted for the bulk of applications. Under 'Banker to Banks and Governments', 11,057 applications were processed, all within the timeline. In 'Currency Management', 7,682 applications were cleared within time and 1 beyond it, while 1,323 cases were pending within the timeline, data showed.

In 'Foreign Exchange Management', 1,306 applications were processed within the timeline and 10 beyond it, with 1,049 cases pending within the deadline and 13 beyond it. Under 'Regulation and Supervision', 465 cases were processed within time and eight beyond it, while 795 remained pending within the timeline.

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