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Sabeer Bhatia's new 'hot' product
 
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July 15, 2005 10:15 IST

Do you feel helpless when your PC develops a snag and you have no clue about how to fix it? Sit back and relax, help is at hand!

InstaAssist, a web-based support service, is here to help you to complete all the formalities through an interactive guided online assistance.

Launched by InstaColl, InstaAssist would enable customer care representatives or technical service representatives to track down customers having problems, identify their problems and resolve them within an online support structure, Sabeer Bhatia, chairman of InstaColl, told reporters.

"There are numerous occasions when a customer just appears to get stuck while filling in some data or trying to get to certain information or service. It is here that InstaAssist comes to the aid of the customer by enabling the customer service representative or agent sitting on the other end to track down the customer having a problem, getting in touch with the customer and guiding the customer in completing the forms or other guided operations," he said.

With its unique data-centric philosophy and peer-to-peer technology the service provides high quality, personalised customer care service similar to onsite visit without the expenses or delays associated with travel.

"Unlike the telephone service where there is only audio guidance sans visual aid, this service enables the agent or customer care representative to actually view what the customer is clicking at and enables the customer to see the representatives guided instructions," he said.

"With the customer's permission, the agent can even fix the problem, transfer patches and install new software products all sitting in a different geographical location," he said.


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