The acquisition would help Accenture to help lenders and real estate investment trusts streamline their operations, enhance customer experience and improve profitability, a company statement issued in Chennai said.
GTCR Golder Rauner LLC (GTCR), a US-based private equity company, has acquired majority stake in Zenta, a business process outsourcing firm with operations in the city and committed $100 million for the deal.
US-based business process outsourcing service provider Zenta Group has opened a new site in suburban Mumbai to service its American customers and is planning to double its workforce to 5,000 by March 2005.
The effects of the sub-prime crisis and the resultant slowdown of the US market is evident on the margins of Indian information technology (IT) and IT-enabled Services (ITeS) firms. Business process outsourcing (BPO) firms such as Firstsource, Pune-based HOV Services, Zenta, Aegis BPO and others have been receiving inquiries from existing as well as new customers for ramping up their account receivables management (ARM) business.
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