Currency hedging, cost management, operational efficiencies, coupled with robust demand for outsourcing IT services helped top four local business process outsourcing firms manage the subprime crisis and rupee appreciation.
WNS Global Services, India's second largest business processes outsourcing company, has signed on Sri Lankan fast bowler Lasith Malinga as its brand ambassador. It has thus become the first Indian IT services firm to have a brand ambassador. Accenture, a multinational company, is another one that has ace golf player Tiger Woods as its mascot.
The collapse of mortgage lenders in the U.S. is slowing the pace at some of India's fast-growing IT companies.
Genpact has been ranked India's best third party ITES-BPO company, followed by WNS Global Services at the second spot and Transworks Information Services taking the third slot.
Neeraj Bhargava, CEO of Mumbai-based business process outsourcing (BPO firm) WNS Global Services, and his team have voluntarily decided to forfeit their bonuses if they are not successful in getting the attrition rates below 30 per cent. This is probably the first such move of its kind in the industry in which attrition has become a critical issue. WNS has over 15,000 employees, and its current attrition rate stands at 43 per cent.
Zubin Dubash, currently working as executive director with Indian Hotels Company Ltd, will join WNS Global Services, a business process outsourcing company, as its group chief financial officer.
Aviva, the UK-based insurer may drop plans of absorbing the outsourcing operations from its existing vendors, including WNS Global Services, EXL Services and 24x7 Services, sources who declined to be identified said. The outsourcing deal is valued at $1 billion over a 10-year period.
BPO company WNS Global Services has acquired a US based company, Trinity Partners, for an undisclosed amount to strengthen its presence in the mortgage and financial services business.
At the end of June, 2016, TCS had a total headcount of 3.62 lakh.
The robot can hold long conversations, track the child's mood and is controlled from an app on the parents' smartphone
Not many people know that today's BPM industry gives specialists great career options.
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