Recently, companies like Bharti airtel, Idea Cellular, Vodafone and Reliance Communications raised tariffs for their services by about 20 per cent in most operating circles.
At present, there is no such system to know if the customer's complaint has been addressed or not, if not why, once a user lodges complaint with a service provider on any issues ranging from billing to quality of service. It is left to the telcos to look at complaints and act on it and sometimes there are long-pending complaints which go unadressed for a long time or not looked into at all and the customers become helpless and stop pursuing the solution.
"I understand that DoT (Department of Telecom) should be able to take a decision in about 15-days. We (TRAI) should be able to announce a date soon...I don't think it will take long," Telecom Regulatory Authority of India (TRAI) Chairman J S Sarma told reporters.
Telecom regulator TRAI on Friday dismissed GSM operators' charges that its recommendation to revise 2G spectrum prices will hit them hard and said they (telcos) were looking at the issue from a narrow perspective.
Besides Sunil Mittal (Bharti Airtel) and Anil Ambani (Reliance Communications), Sarma has written to Sanjeev Aga of Idea, Anil Sardana of TTSL, Marten Pieters of Vodafone, Kuldip Singh of Mahanagar Telephone Nigam Limited and Kuldeep Goyal of Bharat Sanchar Nigam Limited.
VAS operators constantly complain that as they provide features, content and a wide range of services like ringer tunes to mobile operators for their customers in the absence of a proper regulatory structure, they don't get adequate financial returns from telcos.
In a relief to millions of mobile phone users, telecom regulator Trai on Friday said it will take 4-6 weeks to curb the menace of unsolicited calls and SMSes after DoT cleared the '140' number series exclusively for landline phones of telemarketing companies.
Earlier this month, the department of telecommunication had said that MNP that will allow users to switch providers without changing their phone number was likely to be launched by June 30, 2010.
It's difficult to say whether the CBI will find enough proof against telecom minister A Raja or whether it will get caught in the parcel of half-truths he's been dishing out on how he's just followed the recommendations of the Telecom Regulatory Authority of India and the actions of his predecessors.
The Telecom Regulatory Authority of India (Trai) chairman J S Sarma said his recommendation to tweak the existing norms for mergers and acquisitions aims to prevent the union of two big companies or a big and a medium-sized operator, but it provides enough scope for mergers between others.
Amid hue and cry by mobile operators about paying heavily for excess spectrum that would impact their profitability, telecom regulator TRAI on Friday said that outgo would be small and would not impact their operating profits.
© 2026 Rediff.com - Investor Information - Advertise with us - Disclaimer - Privacy Policy - Sitemap - Feedback - About us - Terms of use - Grievances