Services and consulting firm Serco on Tuesday signed an agreement to acquire Indian BPO company Intelenet for up to GBP 385 million (Rs 2,772 crore). Under the share purchase agreement, the total......
The Cardiff-based Serco call centre is the first casualty of the National Rail Enquiries's decision to moverail enquiry call handling to India, says icWales, the Welsh national Web site."The Welsh......
With business process outsourcing (BPO) companies buying information technology (IT) services firms and IT services gearing up their BPO offering, many wondered if the days of pure-play BPO players......
The country’s business process outsourcing (BPO) segment is not as enthusiastic as others in the information technology (IT) sector on a revival in growth in 2014-15. Earlier this week, the......
A leaked document from British private rail companies has confirmed that the National Rail Inquiries Service is shifting to India as part of the call centres relocation process.By next summer all......