Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI.......
Despite an appreciating rupee and slowdown worries in the US, the Indian IT sector is on track with its growth agenda. The Indian software and services exports are expected to touch the $40......
Tata Consultancy Services is expecting large outsourcing contracts in the financial year 2006-07.Quoting Nasscom Strategic Review 2006, TCS said in its annual report for 2005-06 that over 300......
Continuing with the remarkable double-digit growth, Indian IT and ITeS revenues is expected to exceed $28 billion in 2004-05 from $21.5 billion in 2003-04 with ITeS-BPO as the fastest growing......
While the outsourcing momentum continues to grow, contract values and their duration in software services segment are declining as companies are renegotiating a large number of old deals to realign......