'The scope of cordon and search operations has changed drastically.' 'Operations are now more focused, intelligence driven and involve very small cordons with minimum inconvenience to the people.' 'This has been the humanisation of conflict.' 'It has come to be institutionalised in the army's concept.' 'General Rawat has been schooled in this thinking and when he makes a statement it is with full consciousness of the institutionalised concept,' says Lieutenant General Syed Ata Hasnain (retd), the former GOC 15 Corps in Srinagar and the officer acclaimed as the 'People's General'.