Leadership: India Inc's biggest challenge

India has a people and leadership crisis despite its huge population. Corporates whine that the Indian education system does not produce 'employable human resources.' Engineers need to be......

Gartner's forecast for IT sector for 2008, beyond

Leading IT industry analyst firm Gartner Inc has highlighted 10 key predictions of events and developments that will affect IT and business in 2008 and beyond. The predictions highlight areas where......

Getting fired could be a great career move

When Charlotte Dulaney was five months pregnant with her third child, the furthest thing on her mind was launching a business. It was the late 1980s, and Dulaney, a 31-year-old IT manager for an......

America's customer service champions

Bob Emig was flying home from St. Louis on Southwest Airlines this past December when an all-too-familiar travel nightmare began to unfold. After his airplane backed away from the gate, he and his......