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Improve Customer Service, Banks Told, Or Else!

In 2023-2024, 95 scheduled commercial banks received over 10 million complaints from their customers.The process of KYC at many banks has become 'HYC' -- harass your customer, points out Tamal......

Address grievance redressal promptly, RBI guv tells banks

'In this age of competition, we will not survive long if we do not provide quality service to our consumers.' IMAGE: RBI Governor Sanjay Malhotra. Photograph: ANI Photo Reserve Bank of India......

RBI considers fresh guidelines to curb mis-selling

Concerned over the rise in mis-selling of products by banks and non-banking financial companies (NBFCs), the Reserve Bank of India (RBI) is examining whether to come up with norms to curb such......

RBI turns heat on banks over service charge hike

The hike in service charges by commercial banks has come under the Reserve Bank of India lens. This follows the apex bank and banking ombudsmen receiving customer complaints against levy of......

Prepayment penalty on home loans to be scrapped

Borrowers wanting to prepay home loans can look forward to some relief as RBI on Tuesday indicated that it would scrap prepayment penalties charged by banks. "It is proposed to implement the......

Banking Ombudsmen

News for Banking Ombudsmen

Improve Customer Service, Banks Told, Or Else!

Address grievance redressal promptly, RBI guv tells banks

RBI considers fresh guidelines to curb mis-selling

RBI turns heat on banks over service charge hike

Prepayment penalty on home loans to be scrapped

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