Best and worst airlines in America

There are some airlines that are winning praise from customers, while others are struggling to attract passengers.

Let's take a look at some of the best and worst airlines in the United States, based on ranking by JD Powers, a global market research company.

NOTE: Since the rankings are for the year ending in 2011, Continental, which is now assimilated with United, and AirTran, which has been purchased by Southwest, are on the list.

Source: Business Insider

...

Best traditional airline: Alaska Airlines/Horizon Air

Reservation Experience: 5

Check-In Experience: 5

Boarding Experience: 5

Aircraft Experience: 4

Staff Experience: 5

Service Experience: 4

Cost and Fee Experience: 4

Overall: 5

...

Runner Up: Air Canada

Reservation Experience: 2

Check-In Experience: 3

Boarding Experience: 4

Aircraft Experience: 5

Staff Experience: 4

Service Experience: 5

Cost and Fee Experience: 5

Overall: 5

...

Third: Delta Airlines

Reservation Experience: 4

Check-In Experience: 4

Boarding Experience: 4

Aircraft Experience: 3

Staff Experience: 4

Service Experience: 4

Cost and Fee Experience: 4

Overall:4

...

Fourth (tie): American Airlines/American Eagle

Reservation Experience: 3

Check-In Experience: 3

Boarding Experience: 3

Aircraft Experience: 3

Staff Experience: 3

Service Experience: 3

Cost and Fee Experience: 3

Overall: 3

...

Fourth (Tie): Continental Airlines

Reservation Experience: 4

Check-In Experience: 3

Boarding Experience: 3

Aircraft Experience: 3

Staff Experience: 3

Service Experience: 3

Cost and Fee Experience: 3

Overall: 3

...

Sixth (tie): United Airlines

Reservation Experience: 2

Check-In Experience: 2

Boarding Experience: 2

Aircraft Experience: 2

Staff Experience: 2

Service Experience: 3

Cost and Fee Experience: 2

Overall: 2

...

Sixth (Tie): US Airways

Reservation Experience: 3

Check-In Experience: 3

Boarding Experience: 2

Aircraft Experience: 2

Staff Experience: 2

Service Experience: 2

Cost and Fee Experience: 2

Overall: 2

...

Best low-cost airline: JetBlue Airways

Reservation Experience: 3

Check-In Experience: 3

Boarding Experience: 2

Aircraft Experience: 5

Staff Experience: 3

Service Experience: 5

Cost and Fee Experience: 3

Overall: 5

...

Runner-Up: Southwest

Reservation Experience: 5

Check-In Experience: 5

Boarding Experience: 5

Aircraft Experience: 3

Staff Experience: 5

Service Experience: 3

Cost and Fee Experience: 5

Overall: 5

...

Third (Tie): AirTran Airways

Reservation Experience: 2

Check-In Experience: 2

Boarding Experience: 2

Aircraft Experience: 2

Staff Experience: 2

Service Experience: 3

Cost and Fee Experience: 2

Overall: 2

...

Third (Tie): Frontier Airlines

Reservation Experience: 2

Check-In Experience: 2

Boarding Experience: 2

Aircraft Experience: 2

Staff Experience: 2

Service Experience: 3

Cost and Fee Experience: 2

Overall: 2

...

Third (Tie): WestJet

Reservation Experience: 2

Check-In Experience: 2

Boarding Experience: 3

Aircraft Experience: 4

Staff Experience: 5

Service Experience: 4

Cost and Fee Experience: 2

Overall: 2