While domestic call rates have dipped to a measly 1 paisa/second in the country, telecom companies still maintain steep rates for international calls. If Internet Service Providers are to be believed, internet telephony offers a way out, allowing users to make such calls for free from computers.
At present, a call can be made legally from a computer only to another computer within the country, and not to a phone. But domestic users are allowed to make international calls from their computers to a phone.
Internet telephony, if unrestricted, would also allow consumers to make calls to a computer from their mobile handsets.
Users have already begun to see sense in internet telephony. Take, for instance, Mumbai-based Vikram Duseja, an executive with P&G who is on the move 15 days a month. The countries and cities he travels to are mostly remote and unknown territories.
"During my official visits, I neither have the time to go and look for local phone cards nor do I have a clue about the international call rates charged by my telecom operator. The next best thing for me is to use my Wi-Fi enabled laptop for calling home," says Duseja.
"Wi-Fi is free at certain places abroad, like international airports and hotel lounges. It is, therefore, a better way for me to have lengthy conversations with my family back in Mumbai via a free Wi-Fi connection and any free internet telephony service provider," he reasons simply. This way, Duseja saves on roaming charges on his internet data card for the laptop and also on his mobile phone connection. There are other users who have similarly taken to internet telephony. Jitendra Tandel, a 27-year-old media executive, began using Voice over Internet Protocol applications purely to cut the long-distance phone bills he used to face to stay in touch with his brother in the UK.
"I speak to my brother once a month. By using internet telephony services, I end up saving close to 50 per cent on a call made either through a landline or through a mobile network," Tandel says.
Do PC calls result in savings?
Until June this year, Indians spent 135 million minutes on internet telephony, according to data from the Internet Service Providers' Association of India. Most view internet telephony as something that is not only cheap but also practical, like Afshan Ahmed, who manages the day-to-day operations of a Nashik-based NGO for street children.
"We have several NRI benefactors in the US, mainly in New Jersey and Chicago. Calling them on a monthly basis over a mobile phone would have eaten into our paltry funds," she says. The NGO, on Ahmed's insistence, moved to using Skype internet telephony. Today, a second-hand laptop, a broadband connection at a monthly rental of Rs 200 and a Skype service for Rs 500 per month allows the NGO to make cheap calls to its donors across the globe. Ahmed claims that this move has saved thousands of rupees for the NGO.
Companies like Geodesic have been quick to grab the opportunity. Kiran Kulkarni, co-founder and managing director of Geodesic, promotes internet telephony products that work without an internet connection.
"Geodesic's Spokn does not require an internet connection. Users can make domestic and international calls over PC-to-PC, phone-to-phone and PC-to-phone," he says. The company has also addressed the security protocol issue, which is the Indian government's biggest concern when it comes to VoIP usage.
| Using VoIP services | |
| How do you make calls using PC? | Voice over Internet Protocol, or VoIP, is the convention allowing transmission of voice through the internet |
| What do you get while calling from PC? | For PC-to-phone VoIP services, users get features like free PC-to-PC calling, conference calls, voice mail, choice of online phone numbers, call forwarding and reduced long-distance rates, especially for international calls But, as with phone-to-phone VoIP services, call quality is not always perfect |
| What do you need for making these calls? | An internet-connected PC, a pair of earphones/speakers with a microphone If you are making international calls to mobile or wired line phones from India, then most VoIP services require a minimum payment |
| Any other options? | If both caller and receiver have internet connections, they can use Google Talk, Yahoo, MSN, etc for free video or voice chats |
"We track the number from where the call is originating and the destination number. This data is freely shared with the regulatory authority," assures Kulkarni. On this count, Skype, the popular internet telephony solution provider for PC-to-PC calls, has run into trouble as it refuses to share encryption codes with Indian security agencies.
Who stands to benefit?
The user can get optimum value for money with VoIP (check box). Calls made to international destinations typically cost between Re 1 and Rs 2 per minute. For instance, Geodesic's Spokn allows calls to the UK and the US (mobile and landline) at 0.92 paisa per minute. Alok Shende, principal analyst and founder director, Ascentius, says: "International outbound VoIP services in India accounted for a Rs 85-crore revenue in 2008-09. These services comprise close to 15 per cent of the total international outbound voice minutes from India."
| Call costs for US/UK | |
| Source |
Rate |
| Mobile phone | Vodafone: Calls to US (mobile) Rs11/min and Rs 6.40 (fixed-line); calls to UK cost Rs 10/min Airtel: Calls to UK (fixed-line) at Rs6.4 / min and Rs 10 to mobile; calls to US at Rs 6.4/min (both fixed-line and mobile) Reliance GSM: Calls to US & Europe (fixed line) (both fixed-line and mobile) (mobile) BSNL: Requires security deposit of Rs 2,000; Calls to US & UK cost Rs 7.20/min |
| International Calling Cards |
Vodafone: A basic Rs 110 card gives a talktime of Rs 99; calls to US cost Rs 4.75/min and to UK cost Rs 4.95/min Airtel: A basic Rs 55 card gives talktime of Rs 49; calls to US and Canada cost Rs 3.99; Reliance: Provides an international calling service called Reliance Global Call (prepaid plan) starting at Rs 100; calls to US cost Rs 2.49/min; calls to UK (mobile) cost Rs 11.99 and Rs 3.49 (fixed-line) |
| VoIP services | Spokn: Spokn-to-Spokn free; 0.92 paisa/min (US & UK mobiles & fixed-lines); also allows phone-to- phone calls without internet using access lines and costs Rs 2/min Sifytalk: Initial costs include Rs 1,599 for device; calls to UK cost Re 1/min (fixed- line) and Rs 7.99 (mobile); calls to US cost Re 1/min (landline & mobile) Skype: PC-to-PC is free; calls to US & UK (mobile and fixed-line) cost Rs 1.10/min |
| (#Data collected from company website & customer care centres) | |
He adds that consumers prefer PC-to-PC VoIP calls. However, internet telephony solutions are different due to their ability to call international phone numbers - wired phone lines or wireless mobile phones.
India's 50 million odd internet users may not know every detail about the government's stand on internet telephony services, but they are fast realising the advantage that VoIP services offer.
