'There is a shift in what customers are thinking about in the long term and better planned structures are going to emerge as winners.'
Not many people know that today's BPM industry gives specialists great career options.
Keshav Murugesh, CEO of the Nasdaq-listed WNS, discusses the impact of the Trump administration on BPO and BPM industry with Ayan Pramanik.
The new rules are aimed at providing a strong impetus to the industry and positioning India as one of the most competitive IT jurisdictions in the world.
The robot can hold long conversations, track the child's mood and is controlled from an app on the parents' smartphone
As more and more businesses move towards digital technology-enabled solutions such as chatbots to increase interaction with their own customers, BPM companies have seen a significant chunk of their revenue proceeds shifting towards business outcomes.
Digitisation and automation key challenges to business model
India's IT/BPO story isn't over yet, believes Ganesh Natarajan.
India's IT/BPO story isn't over yet, believes Ganesh Natarajan.
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