The World Bank Institute offers a formal definition of a knowledge economy as one that creates, disseminates, and uses knowledge to enhance its growth and development. A knowledge economy uses data......
Part I: BPO firms wake to red dawnPart II: BPO blues: Attrition goes down as hiring slowsData protection -- the bugbear of the business process outsourcing industry -- has in the last one year......
The $5.8-billion Indian BPO industry is under threat. While the Left is pressing for unionisation of the sector, the West is demanding strict data protection laws after recent instances of client......
The Indian BPO industry sees a political angle to a British tabloid's expose on the apparent breach of security in Indian call centres."The authenticity of these claims can be questioned as......
It didn't take much for University of Pennsylvania law school friends David Perla and Sanjay Kamlani to become entrepreneurs. After working as corporate counsels for years in the US, they wanted to......