Anoop Pabby, managing director of Deutsche Postbank Home Finance Ltd, spoke to Atanu Kumar Das about the challenges faced by home finance companies and how profitability is linked to customer satisfaction.
Unlike any other business, banking is a turf where the captain's role is the most critical. Often a bank is defined by the personality of the CEO who runs it. Both HDFC Bank and Kotak Mahindra Bank are the creation of their CEOs, notes Tamal Bandyopadhyay.
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