India is the world's favoured market for BPO companies. With low labour costs, huge talent pool of skilled and english-speaking professionals, India has an edge over its competitors.
India's $20-billion BPO industry is likely to see a robust growth of 12-15%, for the financial year 2013-14.
The Indian BPO industry employs around 2.8 million people as of 2012.
Click NEXT to see glimpses from India's BPO industry...
Employees walk inside Tech Mahindra office premises in Noida on the outskirts of New Delhi.
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Employees walk inside Tech Mahindra office premises in Noida on the outskirts of New Delhi.
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Newly recruited employees attend a training session inside Tech Mahindra office building in Noida on the outskirts of New Delhi.
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Employees chat during their lunch break inside Tech Mahindra office premises in Noida on the outskirts of New Delhi.
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Employees walk inside Tech Mahindra office building in Noida in the outskirts of New Delhi.
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An employee arrives at Tech Mahindra office building in Noida on the outskirts of New Delhi.
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Employees work out at a gym inside Tech Mahindra office building in Noida on the outskirts of New Delhi.
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Employees arrive for work at Tech Mahindra office building in Noida on the outskirts of New Delhi.
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Employees work at their desks inside Tech Mahindra office building in Noida on the outskirts of New Delhi.
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Employees work at their desks inside Tech Mahindra office building in Noida in the outskirts of New Delhi.
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Employees of Tata Consultancy Services (TCS) work inside the company headquarters in Mumbai.
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An employee carries her lunch at a cafeteria inside Tech Mahindra office building in Noida on the outskirts of New Delhi.
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A trainer (L) gives a lecture to newly recruited employees inside Tech Mahindra office building in Noida on the outskirts of New Delhi.
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An employee of Tata Consultancy Services (TCS) works inside the company headquarters in Mumbai.
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Employees of Tata Consultancy Services (TCS) work inside the company headquarters in Mumbai.
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Employees chat with each other during lunch hours at the Indian headquarters of iGate in Bangalore.
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A view shows the Indian headquarters of iGate in Bangalore.
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Employees cross an overpass at the Indian headquarters of iGate in Bangalore.
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Employees work at the Indian headquarters of iGate in Bangalore.
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A general view shows workers at a cafeteria inside a building at the Infosys campus at the Electronic City area in Bangalore.
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Employees walk in front of a pyramid-shaped building at the Infosys campus in the Electronic City area of Bangalore.
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Employees walk in a forecourt at the Infosys campus in the Electronic City area of Bangalore.
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Employees of Indian software company Infosys walk past Infosys logos at their campus in the Electronic City area in Bangalore.
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Employees walk in front of a building dubbed the 'washing machine', a well-known landmark built by Infosys at the Electronics City IT district in Bangalore.
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An Infosys logo is pictured on one of the company's office buildings at their IT campus at Electronics City in Bangalore.
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Staff walk in Infosys Technologies campus in Electronics City in Bangalore.
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Engineers work in the control room at Infosys Technologies campus at Electronics City in Bangalore.
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Workers are pictured beneath clocks displaying time zones in various parts of the world at an outsourcing centre in Bangalore.
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Employees work on their computer terminals on the floor of an outsourcing centre in Bangalore.
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