Rediff India Abroad
 Rediff India Abroad Home  |  All the sections

Search:



The Web

India Abroad




Newsletters
Sign up today!

Get news updates:
  
Mobile Downloads
Text 67333
Article Tools
Email this article
Top emailed links
Print this article
Contact the editors
Discuss this Article


Home > India > Business > PTI > Report

Firstsource signs outsourcing pact with Barclays

February 08, 2008 12:08 IST

BPO service provider Firstsource Solutions [Get Quote] said on Friday it has signed a five-year outsourcing partnership agreement worth up to $80 million with British banking giant Barclays PLC for supporting its operations in the United States.

As per the outsourcing partnership agreement, Firstsource would manage Barclays' operations center in Colorado Springs and would provide customer care and collection support to its US cardholders, Firstsource Solutions said in a filing to the Bombay Stock Exchange.

"This is an ideal partnership for both Firstsource and Barclays. For Barclays, Firstsource will apply best practices with other financial institutions to increase efficiency and customer satisfaction. For Firstsource, Barclays adds another top institution to our financial services practice," Firstsource MD and CEO Anand Mukerji said.

The partnership is expected to provide Barclays with increased operational efficiency and flexibility and help both the companies support their expanding operations in the United States, the company added.

Firstsource currently has nearly 2,500 employees and more that a dozen operations centres in the United States and provides customised business process management solutions to leading US companies in the financial services, telecom and healthcare industries.



© Copyright 2008 PTI. All rights reserved. Republication or redistribution of PTI content, including by framing or similar means, is expressly prohibited without the prior written consent.



Advertisement
Advertisement