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Have an MBA? You can work in a BPO!
February 08, 2005
Our expert, Zia Shiekh, answers all your questions on the BPO industry.
How do I overcome a situation where I am not getting the results for my hard work? I am being overlooked and my superiors are avoiding me.
It is probably time for you to move on if you are not getting the attention or appreciation from your superiors. There are many opportunities in the BPO sector. I am sure you can find one that meets your aspirations and gives you job satisfaction.
I am 24, and stay in Hyderabad. I have discontinued my intermediate studies. I am very good at language(English), and would like to work in a call centre. Do I need to complete my degree, since that would mean a lot of time?
There are many BPOs and call centres that do not insist on a graduation degree. If you have good English language skills and communication abilities, you should be able to get a good break in the BPO/ call centre industry without specific degrees or educational qualifications.
I hold an MBA and now work in the real estate industry. I worked earlier as a Customer Care Executive for a call centre -- they did not offer me a management post. Do you think any call centre can give me an opportunity in their management (Operations, Business Development) divisions? I am keen to work in this industry.
- Rajiv Bagdwal
I don't think you will find it very tough to get a break in the BPO/ call centre industry. Since you are already focused on the real estate industry, why not focus on the BPOs that are specialised/ niche players in that domain? You can bring much more to the table, and use your knowledge/ expertise to add additional value.
I work as a software developer in Hyderabad. I want to work for a BPO organisation in my spare time. I have five years of experience in software development in the fields of C, C++, VC++ and Vxworks. I want to work as a Technical Support Associate. Can you please guide me?
- D Joseph
I must warn you that a BPO job is not something that you can take on a part-time basis. It is a full-time job. You need to take a call whether you want to continue in the software development field or crossover to the BPO/ call centre industry. Whatever your decision, it will need focused approach and full-time effort to be successful in either environment.
I have been trying to get into a BPO for over a year now. I have 11 years of experience in sales and network development, handling operations, manpower development, business development, and training and development. I have also been handling credit control for the last three years. But I have not been able to get into this high potential field. It would help if you could tell me why I am not succeeding.
- Sharath Patil
Please send your resume to firstname.lastname@example.org, and we will get back to you based on our current requirements and your fitment.
Zia Shiekh is the CEO of Infowavz International, a leading international BPO company with offices in Mumbai, London, Toronto and New York.
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