Terrorism' has become a global industry. It appears to work like a multinational corporation with branches, local offices around the world. This industry has no accountability to society.The......
Surinder Kapur’s relentless pursuit of quality made Kapur a highly efficient manufacturer of automobile components, notes Bhupesh Bhandari. Image: Surinder Kapur was the biggest proponent of......
Customer centricity is about understanding the ecosystem in which a product is operating in the customer's life and working towards making every element of the ecosystem friendly and enjoyable to......
Order and efficiency are hallmarks of the TVS motorbike factory near Bangalore in southern India. To direct foot traffic, arrows are painted on the shiny shop floor of India's third-largest......
Failure in new activities can frustrate any CEO. One of the main reasons for such failure can be the CEO not being completely involved in the new activity. Unless he is fully involved, his......
The concept of 'exactness,' propagated by Yoshikazu Tsuda, the professor of quality, is an effective concept for controlling process variations. Tsuda, who transformed clustering in India, drew up......