Quatrro BPO Solutions, headed by Raman Roy, is ramping up its China operations. The company had started its China operations earlier this year. The centre would have a capacity of 1,500 seats. The......
Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI.......
A year after the department of telecommunications conditionally relaxed rules on IT-BPO employees working from home, Raman Roy, chairman & managing director of Quatrro BPO Solutions, has started......