Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI.......
Quatrro BPO Solutions, headed by Raman Roy, is ramping up its China operations. The company had started its China operations earlier this year. The centre would have a capacity of 1,500 seats. The......
A year after the department of telecommunications conditionally relaxed rules on IT-BPO employees working from home, Raman Roy, chairman & managing director of Quatrro BPO Solutions, has started......
The father of Indian outsourcing, Raman Roy, is ready to step into the field of offshoring for gaming firms. His business process outsourcing outfit, Quatrro, is all set to offer back-office......
In the days leading up to India's '90s outsourcing boom, one of its pioneers remembers starting presentations to prospective American clients by telling them, "You probably think I travel to the......