'Hard for traditional BPM firms to invest big in AI'

'There is a shift in what customers are thinking about in the long term and better planned structures are going to emerge as winners.' Photograph: Kind courtesy Geralt/Pixabay Keshav Murugesh,......

India's BPO Industry Gets AI Makeover

Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI.......

Not outsourcing, this is right sourcing

Keshav Murugesh, CEO of the Nasdaq-listed WNS, discusses the impact of the Trump administration on BPO and BPM industry with Ayan Pramanik. IMAGE: The WNS CEO believes that demand for the BPM......

BPO to lag sector growth next FY

The country’s business process outsourcing (BPO) segment is not as enthusiastic as others in the information technology (IT) sector on a revival in growth in 2014-15. Earlier this week, the......