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ED quizzes Sonu Sood for 7 hrs in 1xBet money laundering case

The Enforcement Directorate questioned actor Sonu Sood for about seven hours on Wednesday in a money-laundering case linked to an online betting app named 1xBet, officials said. IMAGE: Actor Sonu......

Sorry, but UAE is not granting lifetime golden visas

The Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) has denied the accuracy of reports circulated by local and international media outlets and websites regarding the......

Indian student in US arrested by masked agents from near home

An Indian student enrolled as a postdoctoral fellow in the US faces deportation after federal authorities said he was "spreading Hamas propaganda" and has "close connections to a "suspected......

Nehru's gift to Baroda queen caught in marital dispute

A 1951 model antique hand-made classic Rolls Royce car, a single model till date valuing more than Rs 2.5 crore at present and ordered by first prime minister Jawaharlal Nehru for the erstwhile......

Airlines told to share international fliers' PNR with customs

Airlines will have to mandatorily share PNR (passenger name record) details of passengers with customs authorities 24 hours prior to departure of international flights, a move which will help......

Meta expands safety tools to safeguard older adults from online scams

Meta has announced new anti-scam features and awareness initiatives, including safety tools and tips to protect users, particularly senior citizens from cyber fraud and online scams, as the social......

ITC Info floats contact centre with US firm

ITC Infotech India Ltd, the wholly-owned subsidiary of ITC Ltd, has set up its first contact centre in Bangalore as a joint venture with the US-based ClientLogic for providing business process......

Jaguar Land Rover gets UK govt loan guarantee after cyber-attack

The UK government on Sunday announced that it will support “iconic British brand” Jaguar Land Rover (JLR) with a loan guarantee of up to 1.5 billion pounds to give certainty to the Tata Motors......

India's BPO Industry Gets AI Makeover

Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI.......

Air India banks on artificial intelligence to cut call centre costs

Air India’s use of artificial intelligence (AI) has had a huge impact on the airline major’s call centre volumes and the technology integration has reduced costs by 100 times, a senior......

Arsenal footballer Mari stabbed in Italy supermarket attack

IMAGE: Spanish football player Pablo Mari is on loan at Serie A club Monza from English Premier League club Arsenal. Photograph: Arsenal FC/Twitter Monza's Spanish football player Pablo Mari was......

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News for Customer Contact Centres

ED quizzes Sonu Sood for 7 hrs in 1xBet money laundering case

Sorry, but UAE is not granting lifetime golden visas

Indian student in US arrested by masked agents from near home

Nehru's gift to Baroda queen caught in marital dispute

Airlines told to share international fliers' PNR with customs

Meta expands safety tools to safeguard older adults from online scams

ITC Info floats contact centre with US firm

Jaguar Land Rover gets UK govt loan guarantee after cyber-attack

India's BPO Industry Gets AI Makeover

Air India banks on artificial intelligence to cut call centre costs

Arsenal footballer Mari stabbed in Italy supermarket attack

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