Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI.......
French information technology (IT) and consulting services major Capgemini on Monday said it would acquire Mumbai-headquartered WNS for $3.3 billion in cash. Photograph: Stephane Mahe/Reuters......
The BPO arm of Satyam Computer Services, Nipuna has set up a BPO facility at Chennai. According to a Satyam statement, the facility, located in the Ascendas International Tech Park will primarily......
Infowavz International, a Mumbai-based business process outsourcing firm, has signed a strategic partnership with London-based Contact Power Inc for offshore BPO services into the United Kingdom.As......
US President-elect Barack Obama is a solid supporter of the growing Indo-US strategic partnership and backs the landmark bilateral nuclear deal, but has strong views about outsourcing of American......