At present, there is no such system to know if the customer's complaint has been addressed or not, if not why, once a user lodges complaint with a service provider on any issues ranging from billing to quality of service. It is left to the telcos to look at complaints and act on it and sometimes there are long-pending complaints which go unadressed for a long time or not looked into at all and the customers become helpless and stop pursuing the solution.
62% of residents in north India look at the change favourably after the implementation of a new tariff order by Trai, finds research report on the migration on consumer TV viewing behaviour.
Bharti Airtel on slammed telecom regulator TRAI's recommendations on spectrum fee, saying they are retrograde and arbitrary.
There is no plan to direct over the top (OTT) communications players who generate large amounts of traffic to give a 'fair and proportionate' share of their revenues to telecom network operators, the communications ministry has said. A senior official allayed any such apprehension by saying: "We have no proposal of this kind or anything like this which we are working on. "There is no fresh reference on this matter to the regulator (Trai)," he said. The ministry's view is significant as telecom network operators have been escalating this issue since July when Trai issued a consultation paper called 'Regulatory Mechanism Over OTT Communication Services and Selective Banning of OTT Services'.
The Telecom Regulatory Authority of India has sought a reduction in both international and domestic leased line circuit prices in the country, which is market-driven and in line with the supply and demand situation.
Telecom regulator on Saturday again asked BSNL to open up its last mile connectivity to private operators for broadband usage and said that instead of losing the value of such a huge network, it was best to work jointly to fully leverage the potentia
The government is set to participate in the business of television ratings that is primarily meant to guide the broadcasters, the media agencies and the advertisers, to determine their programme scheduling, advertising spends and the placement of the advertisements.
The Telecom Regulatory Authority of India on Monday recommended a single licensing system, called unified licensing regime, for basic landline and cellular telephony services.
But few analysts have played down the impact of the Telecom Regulatory Authority of India recommendations.
Bharti on Tuesday slammed Telecom Regulatory Authority of India's move to put levy on national and international roaming calls, which will be paid to state owned Bharat Sanchar Nigam
According to the guidelines, a unified licence will have three levels -- national, service area and district.
Nripendra Misra's three-year stint as chairman of the Telecom Regulatory Authority of India (Trai) will be remembered for a host of recommendations and a number of controversies. Controversial issues like the conditional access system, non-CAS pricing kept Misra, who retires as Trai chairman on March 22, 2009, in the news.
The expert commitee formed by telecom regulator Trai to look into the technical aspects for implementing interconnect user charge regime, is believed to have submitted its report to the regulator.
This stand of TRAI marks a shift from its earlier suggestions on unified licensing, for which it had recommended levying a fee of Rs 107 crore.
The prevailing telecom tariffs are likely to undergo a change with the Telecom Regulatory Authority of India on Wednesday announcing its much-awaited revised interconnect charges for the sector.
The Trai order is expected to change how consumers pay for cable or DTH services. This will result in disruption within the TV viewing market.
The regulator has recommended removing cross holding norms from licence conditions and linking them with spectrum holding.
It has mandated all operators to set up a complaint centre.
Releasing its recommendations for BWA spectrum allocation on Friday, Trai has suggested that the auction should be done in blocks of 5 MHz each and any bidder can bid for one or two or three blocks. A company can bid up to a maximum to 15 Mhz in block of 5 Mhz. The bidder has to specify before the auction, the number of blocks he desires to bid for.
The regulator added that a split auction of 2100 MHz, used for 3G services, will 'artificially increase the market price of 2100 Mz in February 2015 (auction) because of the severe supply constraint'.
Telecom regulator TRAI on Thursday said it should be granted certain percentage of the annual licence fee paid by telecom service providers and cable operators to the government in order to gain some financial autonomy.
The Cellular Operators Association of India on Monday clarified it had no intention of 'suing' the Telecom Regulatory Authority of India on its recent move to release a consultation paper on unified licensing regime.
Consumers may now be insulated from any tariff increase for a period of 12 months if the recommendations made in a consultation paper of the Telecom Regulatory Authority of India (Trai) are accepted. At the moment, consumers have a protection against any hike for just six months.
A liberalised spectrum allows operators to use any technology to deliver services like 3G and 4G.
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Instead of tinkering with roaming, the circle system should be ended.
Telecom regulator Trai has asked operators not to present misleading advertisements of their tariff plans, while directing them to show recurring charges to consumers under single head.
The Telecom Regulatory Authority of India on Wednesday said it would issue within a fortnight the final recommendations to encourage broadband and Internet growth in India.
Telecom Regulatory Authority of India favoured on Monday auctioning spectrum for third generation mobile services to firms which already provide second generation services, a development that could be a setback to new players who wish to offer only the advanced telephony system. The regulator also said entry fees for new mobile licensees in all the circles should be raised as there is good growth potential in the telecom sector.
The Sixth Pay Commission on Monday recommended an increase in the salary of chairpersons of regulators, including Sebi, Trai and Irda, to up to Rs 300,000 per month and delink them from government salaries, a move to attract expertise from outside the government. Those appointed as members through the revised process should be paid a consolidated salary of Rs 1,50,000 per month, while the chairperson may be paid Rs 2,00,000 per month, in case a car and house are provided.
State-owned Mahangar Telephone Nigam's (MTNL) ambitious drive to become a major player in the internet protocol TV (IPTV) services sector is facing a roadblock. IPTV is a technology that uses telephone lines to provide TV programming to viewers.
A former TRAI chief, who appeared before a Parliamentary panel today, rejected suggestions that private telecom players benefitted from his decisions.
In the first phase of implementation the National Informatic Centre has designed an online registration module for telemarketers.
TRAI may recommend the DoT to levy one-time non-refundable fee of Rs 50,000 per operator for each service area in which they opt for spectrum sharing.
The Telecom Regulatory Authority of India on Tuesday said that it would not intervene in the ongoing telecom tariff war across different services, saying this increases the competition in the sector.
An all-out war had erupted on Twitter on Saturday after TRAI chief gave out his Aadhaar number, challenging anyone to show how mere knowledge of the number can be misused to harm him, triggering a deluge of tweets that claimed to disclose his personal details -- from PAN to mobile number.
