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DGCA issues show-cause notice to IndiGo CEO over flight disruptions

The Directorate General of Civil Aviation has formally issued a show-cause notice to IndiGo’s chief executive officer Pieter Elbers — holding the airline accountable for large-scale operational......

In An AI-Obsessed World, India's Craft May Redefine 'Made In India'

What is currently perceived as a massive, low-tech liability could become a high-value, export-oriented economic engine, points out Ajit Balakrishnan. Illustration: Dominic Xavier/Rediff When I......

Ukraine's underwater drones hit 2 Russian oil tankers in Black Sea

Ukrainian underwater drones have struck two tankers belonging to Russia's so-called shadow fleet in the Black Sea, a Ukrainian security official has confirmed -- marking the latest escalation in......

IndiGo cancels over 100 flights, scores delayed; DGCA launches probe

IndiGo cancelled more than 100 flights at various airports, and scores of services were delayed on Wednesday as the country's largest airline grappled with significant operational disruptions......

IndiGo Crisis: 'Well-Orchestrated To Pressure Government, DGCA'

'Where rostering systems are automated and duty time software interfaces directly with DGCA, the assertion that they suddenly discovered crew shortages is simply implausible.' 'If adequate crew......

Improve Customer Service, Banks Told, Or Else!

In 2023-2024, 95 scheduled commercial banks received over 10 million complaints from their customers.The process of KYC at many banks has become 'HYC' -- harass your customer, points out Tamal......

Can AI Improve Customer Service At PSBs?

'AI analyses body language, etiquette, and communication skills, providing an in-depth performance matrix and a ranking system to help employees identify areas of improvement.' Illustration:......

IndiGo moves Delhi HC seeking Rs 900 crore Customs duty refund

InterGlobe Aviation, the operator of IndiGo, has approached the Delhi high court seeking a refund of over Rs 900 crore it claims to have paid as Customs duty on aircraft engines and parts......

How RBI Governor Fared In The First Year

Sanjay Malhotra has made structural changes to banking regulation to bring down costs and increase efficiency. Plus, he kicked off a benign interest regime. But there are challenges ahead. IMAGE:......

Maruti Suzuki plans to localise EV components in next few years

Maruti Suzuki India plans to localise battery production and other critical components over the next few years as part of strengthening the overall EV ecosystem in the country. Photograph:......

Customer Service Points

News for Customer Service Points

DGCA issues show-cause notice to IndiGo CEO over flight disruptions

In An AI-Obsessed World, India's Craft May Redefine 'Made In India'

Ukraine's underwater drones hit 2 Russian oil tankers in Black Sea

IndiGo cancels over 100 flights, scores delayed; DGCA launches probe

IndiGo Crisis: 'Well-Orchestrated To Pressure Government, DGCA'

Improve Customer Service, Banks Told, Or Else!

Can AI Improve Customer Service At PSBs?

IndiGo moves Delhi HC seeking Rs 900 crore Customs duty refund

How RBI Governor Fared In The First Year

Maruti Suzuki plans to localise EV components in next few years

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