CGI's work globally is focused on a core set of industries with over 100 solutions to on both the know-how and solutions to advance our clients' business goals. We focus on financial services and insurance, government, telecommunications, healthcare and manufacturing, retail, and distribution. We offer a mix of services from the high end of business process services (BPS), technology management and infrastructure services, application management; and systems integration and consulting.

Our clients Bank of America; JPMorganChase; Manulife Financial, Deutsche Bank, ANZ, American Express, top insurance companies like Allstate, Liberty Mutual, over 300 state and local governments, US and Canadian federal governments, telecom firms Nokia, Vodafone, Sprint, AT&T, Bell Canada. Representative clients serviced out of India include Deutsche Bank, Michelin, Arrow Electronics, Manulife, Air Canada, ING, Bell Canada.

What is the potential of the BPO industry in India? How real is the threat to India from countries like China, the Philippines?

CGI believes the potential of the BPO industry (CGI uses 'Business Process Services' or BPS) in India is significant. CGI believes that India will continue to be the leader on the world stage for several reasons. India's talent pool provides and will continue to provide the highest skilled and most educated workforce. Language will continue to be an asset. In addition, the Indian culture produces a very dedicated workforce, laser-focused on delivering the highest quality client service.

How do you see the future of outsourcing with the outcry against it gaining momentum in US?

CGI believes that the move to outsourcing is a permanent one. Technology is a key enabler across all major industries and governments. Clients turn to CGI because their back office is our front office. Outsourcing unlocks value for companies in addition to delivering efficiencies and cost savings. CGI delivers transformational business services and solutions through its unique client services model. We combine local proximity, where our business leaders live in the communities within which they work, with a global delivery model that combines onshore, near shore, and off shoring capabilities. We feel this model delivers the best combination of quality, cost, and flexibility to our clients around the globe.

Image: CGI's Bangalore facility| Photograph: CGI