World's top 20 BPO hotspots
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Even as some reports suggest that the Philippines has displaced India as the business process outsourcing capital of the world, it is pertinent to note that India continues to be a BPO powerhouse of the world.
Of the top ten BPO destinations in the world, there are as many as six Indian cities. But many other cities across the world are soon catching up.
Bengaluru
Bengaluru remains the top outsourcing hotspot for fourth successive year, with high talent and established service delivery capabilities, says the Global Services-Tholons list of outsourcing cities.
The study takes into account the skills and scalability, savings, business environment, operational environment, business risk and quality of life in these cities. Cost still plays a significant factor in choosing a location, says the study.
So click NEXT to check out which are the world's top 20 BPO destinations. . .
Image: Bengaluru tops in outsourcing services.
World's top 20 BPO hotspots
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The financial capital of India has 60,000 employees in the BPO sector.
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Image: Mumbai at No.2.
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The National Capital Region, which comprises the three cities of Delhi, Noida and Gurgaon, offers a good eco-system for business analytics, finance and accounting, software development, product development, engineering services and contact centre services in English.
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Image: New Delhi slips to third position.
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Several factors like a well-educated workforce, good language competencies and work ethics have made the Philippines an attractive BPO destination.
Manila has an edge over other places with a growing population of English-speaking youngsters with strong cultural affinity to North America.
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Image: Manila scores high.
Photographs: Reuters.
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A competitive business environment, operating cost advantages, scalability, telecom connectivity, urban infrastructure, and skilled professionals make Chennai a BPO hotspot.
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Image: Chennai moves up in BPO rankings.
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Hyderabad has established itself a leading destination for IT and IT-enabled services.
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Image: Hyderabad ranks high.
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Dublin scores on application development and maintenance outsourcing, research & development, health care and legal processing services.
The city scores on high-end shared services and attracts foreign direct investment from other Western European countries.
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Image: Dublin scores on high-end shared services.
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The city has established itself as a centre for engineering design services, finance and accounting services, legal services and good network of contact centres.
One of the fastest growing cities in India, it has a large number of schools and colleges.
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Image: Pune has a good network of contact centres.
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Cebu City and Shanghai have significantly developed their respective outsourcing industries. For the past two years, Cebu ranked first in the emerging cities category from fourth place in 2007.
The BPO employees in the Philippines are more qualified compared to workers in India and China.
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Image: Cebu City.
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Tholons described Cebu and Shanghai, the new entrants to the top 10, as cities that have "shown service delivery maturity in their niche outsourcing services."
In a bid to establish Shanghai as a service outsourcing hub, the city has five service outsourcing parks.
Click NEXT to find out which are the top 10 emerging BPO hotspots . . .
Image: An aerial view of Shanghai.
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Krakow in Poland jumps three places to be ranked as the best emerging BPO destination.
The BPO sector started growing in Poland about 8 years ago, mainly in the field of bookkeeping and finance, IT services and in R&D work.Poland's main advantages are favourable investment climate and qualified human resources.
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Image: Krakow.
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Image: Beijing.
Photographs: Reuters.
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The cost of living and salaries dropped, giving outsourcing companies the right environment to thrive. Affordable office space makes it one of the most profitable locations for business.
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Image: Buenos Aires.
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Cairo has once again been recognised as one of the world's top offshoring cities, ranked 4th emerging city in the latest 'Top 100 Outsourcing Cities' report conducted by Global Services-Tholons.
Last year, Egypt was ranked 7th and this leap to 4th in the 2010 list highlights the ongoing developments and investments being made in the country, resulting in Cairo emerging as the top city from Middle East and Africa.
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Image: Cairo.
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Sao Paulo, in Brazil, is transforming from a strong industrialised base into a service and technology-oriented offshoring location.
The city has a mix of global multinational executives who have their BPOs and contact centers providing IT services and R&D.Click NEXT to read on
Image: Sao Paulo.
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Image: Ho Chi Minh city.
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Dalian in China is being touted as the new face of emerging competition for BPO players in India.
Good infrastructure, educated workforce, and excellent government support.
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Image: Dalian.
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Shenzhen also has China's most successful Special Economic Zone (SEZ).
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Image: Shenzhen.
Photographs: Reuters.
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Brazil has a well established global services industry. Curitiba has 55 higher education institutions and five universities.
Curitiba, the seventh largest city in Brazil is a growing IT hub in the region with low wages and good infrastructure support.
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Image: Curitiba.
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The geographical location, infrastructural facilities, direct access to the Indian market, high standards of the work force, open economy make it an ttractive destination for outsourcing. The city accounts for 60 per cent of the country's foreign direct investment.
Image: BPO staff in Colombo.
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