rediff.com

NewsApp (Free)

Read news as it happens
Download NewsApp

Available on  

Rediff News  All News 
Rediff.com  » Business » Best and worst airlines in America

Best and worst airlines in America

Last updated on: June 18, 2012 08:17 IST

Best and worst airlines in America

     Next

Next

There are some airlines that are winning praise from customers, while others are struggling to attract passengers.

Let's take a look at some of the best and worst airlines in the United States, based on ranking by JD Powers, a global market research company.

NOTE: Since the rankings are for the year ending in 2011, Continental, which is now assimilated with United, and AirTran, which has been purchased by Southwest, are on the list.

Source: Business Insider

Click NEXT to read more...


Image: Let's take a look at some of the best and worst airlines in the United States.
Photographs: David Gray/Reuters

     Next

Best and worst airlines in America

Prev     Next
Prev

Next

Best traditional airline: Alaska Airlines/Horizon Air

Reservation Experience: 5

Check-In Experience: 5

Boarding Experience: 5

Aircraft Experience: 4

Staff Experience: 5

Service Experience: 4

Cost and Fee Experience: 4

Overall: 5

Click NEXT to read more...


Image: Alaska Airlines.
Photographs: Robert Sorbo/Reuters

Prev     Next

Best and worst airlines in America

Prev     Next
Prev

Next

Runner Up: Air Canada

Reservation Experience: 2

Check-In Experience: 3

Boarding Experience: 4

Aircraft Experience: 5

Staff Experience: 4

Service Experience: 5

Cost and Fee Experience: 5

Overall: 5

Click NEXT to read more...


Image: Air Canada.
Photographs: Michael Dalder/Reuters

Prev     Next

Best and worst airlines in America

Prev     Next
Prev

Next

Third: Delta Airlines

Reservation Experience: 4

Check-In Experience: 4

Boarding Experience: 4

Aircraft Experience: 3

Staff Experience: 4

Service Experience: 4

Cost and Fee Experience: 4

Overall:4

Click NEXT to read more...


Image: Delta Airlines.
Photographs: Lucas Jackson/Reuters

Prev     Next

Best and worst airlines in America

Prev     Next
Prev

Next

Fourth (tie): American Airlines/American Eagle

Reservation Experience: 3

Check-In Experience: 3

Boarding Experience: 3

Aircraft Experience: 3

Staff Experience: 3

Service Experience: 3

Cost and Fee Experience: 3

Overall: 3

Click NEXT to read more...


Image: American Airlines.
Photographs: Frank Polich/Reuters

Prev     Next

Best and worst airlines in America

Prev     Next
Prev

Next

Fourth (Tie): Continental Airlines

Reservation Experience: 4

Check-In Experience: 3

Boarding Experience: 3

Aircraft Experience: 3

Staff Experience: 3

Service Experience: 3

Cost and Fee Experience: 3

Overall: 3

Click NEXT to read more...


Image: Continental Airlines.
Photographs: John Gress/Reuters

Prev     Next

Best and worst airlines in America

Prev     Next
Prev

Next

Sixth (tie): United Airlines

Reservation Experience: 2

Check-In Experience: 2

Boarding Experience: 2

Aircraft Experience: 2

Staff Experience: 2

Service Experience: 3

Cost and Fee Experience: 2

Overall: 2

Click NEXT to read more...


Image: United Airlines.
Photographs: John Gress/Reuters

Prev     Next

Best and worst airlines in America

Prev     Next
Prev

Next

Sixth (Tie): US Airways

Reservation Experience: 3

Check-In Experience: 3

Boarding Experience: 2

Aircraft Experience: 2

Staff Experience: 2

Service Experience: 2

Cost and Fee Experience: 2

Overall: 2

Click NEXT to read more...


Image: US Airways.
Photographs: Andres Stapff/Reuters
Tags: , US , America

Prev     Next

Best and worst airlines in America

Prev     Next
Prev

Next

Best low-cost airline: JetBlue Airways

Reservation Experience: 3

Check-In Experience: 3

Boarding Experience: 2

Aircraft Experience: 5

Staff Experience: 3

Service Experience: 5

Cost and Fee Experience: 3

Overall: 5

Click NEXT to read more...


Image: JetBlue Airways.
Photographs: Keith Bedford/Reuters

Prev     Next

Best and worst airlines in America

Prev     Next
Prev

Next

Runner-Up: Southwest

Reservation Experience: 5

Check-In Experience: 5

Boarding Experience: 5

Aircraft Experience: 3

Staff Experience: 5

Service Experience: 3

Cost and Fee Experience: 5

Overall: 5

Click NEXT to read more...


Image: Southwest.
Photographs: Jeff Haynes/Reuters

Prev     Next

Best and worst airlines in America

Prev     Next
Prev

Next

Third (Tie): AirTran Airways

Reservation Experience: 2

Check-In Experience: 2

Boarding Experience: 2

Aircraft Experience: 2

Staff Experience: 2

Service Experience: 3

Cost and Fee Experience: 2

Overall: 2

Click NEXT to read more...


Image: AirTran Airways.
Photographs: Allen Fredrickson/Reuters

Prev     Next

Best and worst airlines in America

Prev     Next
Prev

Next

Third (Tie): Frontier Airlines

Reservation Experience: 2

Check-In Experience: 2

Boarding Experience: 2

Aircraft Experience: 2

Staff Experience: 2

Service Experience: 3

Cost and Fee Experience: 2

Overall: 2

Click NEXT to read more...


Image: Frontier Airlines.
Photographs: Rick Wilking/Reuters

Prev     Next

Best and worst airlines in America

Prev     More
Prev

More

Third (Tie): WestJet

Reservation Experience: 2

Check-In Experience: 2

Boarding Experience: 3

Aircraft Experience: 4

Staff Experience: 5

Service Experience: 4

Cost and Fee Experience: 2

Overall: 2


Image: WestJet.
Photographs: Todd Korol/Reuters
Tags: America

Prev     More