Best and worst airlines in America
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There are some airlines that are winning praise from customers, while others are struggling to attract passengers.
Let's take a look at some of the best and worst airlines in the United States, based on ranking by JD Powers, a global market research company.
NOTE: Since the rankings are for the year ending in 2011, Continental, which is now assimilated with United, and AirTran, which has been purchased by Southwest, are on the list.
Source: Business Insider
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Image: Let's take a look at some of the best and worst airlines in the United States.
Photographs: David Gray/Reuters
Best and worst airlines in America
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Best traditional airline: Alaska Airlines/Horizon Air
Reservation Experience: 5
Check-In Experience: 5
Boarding Experience: 5
Aircraft Experience: 4
Staff Experience: 5
Service Experience: 4
Cost and Fee Experience: 4
Overall: 5
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Image: Alaska Airlines.
Photographs: Robert Sorbo/Reuters
Best and worst airlines in America
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Runner Up: Air Canada
Reservation Experience: 2
Check-In Experience: 3
Boarding Experience: 4
Aircraft Experience: 5
Staff Experience: 4
Service Experience: 5
Cost and Fee Experience: 5
Overall: 5
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Image: Air Canada.
Photographs: Michael Dalder/Reuters
Best and worst airlines in America
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Third: Delta Airlines
Reservation Experience: 4
Check-In Experience: 4
Boarding Experience: 4
Aircraft Experience: 3
Staff Experience: 4
Service Experience: 4
Cost and Fee Experience: 4
Overall:4
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Image: Delta Airlines.
Photographs: Lucas Jackson/Reuters
Best and worst airlines in America
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Fourth (tie): American Airlines/American Eagle
Reservation Experience: 3
Check-In Experience: 3
Boarding Experience: 3
Aircraft Experience: 3
Staff Experience: 3
Service Experience: 3
Cost and Fee Experience: 3
Overall: 3
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Image: American Airlines.
Photographs: Frank Polich/Reuters
Best and worst airlines in America
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Fourth (Tie): Continental Airlines
Reservation Experience: 4
Check-In Experience: 3
Boarding Experience: 3
Aircraft Experience: 3
Staff Experience: 3
Service Experience: 3
Cost and Fee Experience: 3
Overall: 3
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Image: Continental Airlines.
Photographs: John Gress/Reuters
Best and worst airlines in America
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Sixth (tie): United Airlines
Reservation Experience: 2
Check-In Experience: 2
Boarding Experience: 2
Aircraft Experience: 2
Staff Experience: 2
Service Experience: 3
Cost and Fee Experience: 2
Overall: 2
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Image: United Airlines.
Photographs: John Gress/Reuters
Best and worst airlines in America
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Sixth (Tie): US Airways
Reservation Experience: 3
Check-In Experience: 3
Boarding Experience: 2
Aircraft Experience: 2
Staff Experience: 2
Service Experience: 2
Cost and Fee Experience: 2
Overall: 2
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Image: US Airways.
Photographs: Andres Stapff/Reuters
Best and worst airlines in America
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Best low-cost airline: JetBlue Airways
Reservation Experience: 3
Check-In Experience: 3
Boarding Experience: 2
Aircraft Experience: 5
Staff Experience: 3
Service Experience: 5
Cost and Fee Experience: 3
Overall: 5
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Image: JetBlue Airways.
Photographs: Keith Bedford/Reuters
Best and worst airlines in America
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Runner-Up: Southwest
Reservation Experience: 5
Check-In Experience: 5
Boarding Experience: 5
Aircraft Experience: 3
Staff Experience: 5
Service Experience: 3
Cost and Fee Experience: 5
Overall: 5
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Image: Southwest.
Photographs: Jeff Haynes/Reuters
Best and worst airlines in America
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Third (Tie): AirTran Airways
Reservation Experience: 2
Check-In Experience: 2
Boarding Experience: 2
Aircraft Experience: 2
Staff Experience: 2
Service Experience: 3
Cost and Fee Experience: 2
Overall: 2
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Image: AirTran Airways.
Photographs: Allen Fredrickson/Reuters
Best and worst airlines in America
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Third (Tie): Frontier Airlines
Reservation Experience: 2
Check-In Experience: 2
Boarding Experience: 2
Aircraft Experience: 2
Staff Experience: 2
Service Experience: 3
Cost and Fee Experience: 2
Overall: 2
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Image: Frontier Airlines.
Photographs: Rick Wilking/Reuters
Best and worst airlines in America
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Third (Tie): WestJet
Reservation Experience: 2
Check-In Experience: 2
Boarding Experience: 3
Aircraft Experience: 4
Staff Experience: 5
Service Experience: 4
Cost and Fee Experience: 2
Overall: 2
Image: WestJet.
Photographs: Todd Korol/Reuters
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