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Modi Telstra and Wipro forge technology alliance

The end-to-end solution, developed by Wipro Infotech, will integrate billing, customer care, mediation and fraud management.

T O D A Y

• Aditi scores one more • Aptech-IBM tie-up • Strabus projects • Modi-Wipro deal

Commenting on the implementation of the new billing system, Modi Telstra CEO Barry Cooney said, "Our future lies in developing the market and understanding the needs and wants of every potential customer. We will continue to invest in products and services to address these needs and synergise basic cellular services with value-added services."

Wipro Infotech Group President Ashok Soota said "Telecom is a major focus area for Wipro and we will continue to provide solution and services in this segment."

The solution from Wipro will allow more efficient monitoring of customer queries and give a better feedback and understanding of the clients' choices and preferences. It will also enable the company to incorporate regulatory tariffs as and when they are announced.

The latest application will also enable Mobile Net, which is the brand name of the cellular services, to track customer complaints and calls, reduce activation time, implement price plans relevant to customers, better manage reporting, give single-view access to all customer related information and better management reporting.

The architecture of the Wipro convergent billing solution has also been designed to include data and broad band services such as video-on-demand, pay television, Internet services, home shopping and intelligent network services.

- Compiled from the Indian media

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