IndiGo, India's largest airline, faced repeated intermittent issues with its core reservation platform, disrupting online ticket booking services for customers on Friday and earlier in the week.
Key Points
- IndiGo's online ticket booking system faced intermittent issues on Friday, impacting customer access.
- Similar disruptions were reported earlier in the week, on Wednesday, affecting the airline's services.
- The airline confirmed working with partners to resolve the core reservation platform problems as quickly as possible.
- IndiGo utilises the Navitaire reservation system for its extensive operations.
- An official stated that the issues have been resolved, and the system is now functioning normally.
The country's largest airline IndiGo's ticket booking system briefly faced issues on August 21, Friday, and people were unable to access online services.
On Wednesday also, the airline's booking system had experienced issues.
IndiGo's Reservation Platform Challenges
"We are currently experiencing intermittent issues with our core reservation platform, which may make it difficult for some customers to access our online services," IndiGo said in a message on its website on Friday.
Teams are working on priority along with the partner to resolve the issue as quickly as possible, IndiGo said and regretted the inconvenience.
An official said the issues have been resolved and the system is functioning normally now. The airline is using the Navitaire reservation system.
IndiGo operates around 2,200 flights daily connecting various domestic and international destinations.
In July, the carrier flew 80.82 lakh passengers on domestic routes, and the market share stood at 67.4 per cent.
Meanwhile, on Wednesday, IndiGo, in a post on X, said it was experiencing intermittent issues with the core reservation platform.
In December 2025, the airline had witnessed massive flight disruptions and later faced various regulatory actions.
