BT and Infosys were jointly awarded on October 18, at the NOA Awards Ceremony in London. Hindustan Computers Limited and Exigent Technologies were the other finalists.

With the complex task of orchestrating a mobile field force of over 28,000 customer service personnel, BT aimed to improve customer service by enhancing productivity through the automation of its field resource management. BT partnered with Infosys in 2004 to jointly invest and co-create the FOS solution, which would allow BT to enhance time-to-market, realise commercialisation and synergise the intellectual properties and research and development of both companies.

Subhash Dhar, senior vice president and head of communications service providers unit, Infosys Technologies said, "The FOS has been a fantastic success for both BT and Infosys. We are pleased the NOA has recognised this. Infosys is leveraging its IP to deliver competitive advantage to our clients."