Rediff India Abroad
 Rediff India Abroad Home  |  All the sections

Search:



The Web

India Abroad




Newsletters
Sign up today!

Article Tools
Email this article
Top emailed links
Print this article
Contact the editors
Discuss this article


Home > Business > Business Headline > Report


British Telecom may set up call centre in India

Shyam Bhatia in London | February 20, 2003 03:34 IST

Communications giant British Telecom has said that it is considering moving its directory inquiry service to India.

The UK directory inquiry services market is worth some 280 million and if BT follows other British companies by switching its work to India, it could achieve savings of 40 per cent through lower wages and other costs.

Last week Aviva, Britain's largest insurance company, decided to move its call centre to India.

Aviva said it would create at least 1,000 jobs in India, which BT would match, if it decides to go ahead with its relocation plans.

A spokesman for BT said, "It is true that we are considering whether to establish contact centres in India, but we have not made a final decision.

"We would stress that, whatever decision is reached, we would not destroy BT jobs in the UK only to recreate them in India. In line with our usual practise, anyone who wants to stay with BT will be able to do so and be retrained and reskilled, if necessary.

"We will always review our operations to help us provide the best standard of service at the most competitive cost."

Despite these reassurances, the UK's Communications Union said it is considering a campaign of industrial action to protest against the move. The union said it would lead to 700 job cuts starting April.

A spokeswoman for the union said BT had a social and economic responsibility to preserve jobs in the UK.

She added, "BT is being very coy about its plans and seems to be waiting for any backlash.

"But they believe they need to be able to compete on cost and will not be able to do that unless they transfer work offshore."

The Chairman of the UK Telecommunications Users Association, Bill Mieran, said: "In truth, I suspect most people may not even realise the calls are being routed via India.

"The Indian operators are likely to be highly trained to graduate level. They will be better qualified than people doing the job in this country.

"This is part of a growing trend by banks and others to move call centres to India where wage levels are a fraction of the figure here. If people don't like the idea of calls going to India, they can always opt for one of the alternative services."





Share your comments


 What do you think about the story?




Read what others have to say:


Number of User Comments: 4




Sub: positive sign

hi, It is really a good news for people like me working in call centre industry where people raise question regarding growth and career options ...


Posted by R.MANI MARAN





Sub: call center

working for a leading BPO in India. As a operations manager, the feedback that we recieve on our assocaite level services are better in compariosn ...


Posted by chiradeep





Sub: call centers

i work for a leading call center at bangalore-Viteos as a people practice associate-recruitment. i believe call centers have a great future...not because we indians ...


Posted by vinay





Sub: call centers

Hi! its really good to be updated with these types of articles B`coz it really helps in knowing what can happen next. As im also ...


Posted by pooja




Disclaimer


Advertisement






Copyright 2006 Rediff.com India Limited. All Rights Reserved.