Home > Business > Business Headline > Report
GE top BPO employer
Bipin Chandran in New Delhi |
April 23, 2003 14:30 IST
Over a quarter of the people employed in the country's Information Technology-Enabled Services sector are on the rolls of multinationals like GE Capital, Standard Chartered, AOL and HSBC, involved in captive business processes outsourcing.
The top seven captive multinational BPO companies in the country employ over 28,000 people, slightly more than 25 per cent of the 110,000 people employed in the sector, according to National Association of Software and Service Companies estimates.
According to Nasscom, the multinational players are expected to play a major role in the country's booming ITES market.
Among the top multinational BPO companies, GE Capital Services, the Indian subsidiary of GE that handles back-office processes for the parent company, employs 12,000 people working in multiple shifts.
GE Capital runs a remote IT help desk, a data center, software quality assurance services, bill payment and contributes services to GE's global operations.
The second largest employer of call centre professionals among multinational BPO companies is Standard Chartered, employing 4,500 people in India, says Nasscom.
Its BPO centre handles back-office work for the company's global operations, including human resource management and finance.
JP Morgan Chase and AOL are the third largest BPO employers. The two companies employ 3,000 professionals each in their BPO operations in the country.
While JP Morgan Chase's Indian BPO unit does transaction processing services, AOL's BPO operation provides back-office services to the parent company's global operations.
HSBC's Indian BPO operation, HSBC Electronic Data Processing India, and American Express's Indian BPO company employ 2,000 people each.
American Express uses its Indian BPO centre to undertake data management, information analysis and control operations.
The HSBC BPO unit undertakes accounts transactions, general accounting, credit and debit card services and other transaction process.
The Amex centre also provides the parent company administration, recruiting and staffing services, payroll services and record management. and other human resource management-related services.
As per the Nasscom estimates, the fifth position is occupied by Convergys India, which employs 1,900 people in its Indian centres to work on billing services, accounting transactions, database marketing, sales, marketing and administration.
The ITES industry in India has been growing at over 70 per cent a year. It generated revenues to the tune of Rs 7,100 crore (Rs 71 billion) in 2001-02 and is expected to generate revenues close to Rs 11,700 crore (Rs 117 billion) in the current financial year.
Among the Indian BPO companies, Nasscom has ranked EXL Services as the largest third-party BPO company in the country in terms of revenues in the previous financial year.
As per Nasscom's ranking, Daksh eServices and GTL Ltd are the second and third largest Indian BPO companies, respectively.The Nasscom ranking of ITES companies is based on revenues reported in accordance with the Generally Accepted Accounting Principles in US.