How much of business is truly customer-centric?

Customer centricity is about understanding the ecosystem in which a product is operating in the customer's life and working towards making every element of the ecosystem friendly and enjoyable to......

A disciple of Japanese quality management

Order and efficiency are hallmarks of the TVS motorbike factory near Bangalore in southern India. To direct foot traffic, arrows are painted on the shiny shop floor of India's third-largest......

7 tools for managing quality

Failure in new activities can frustrate any CEO. One of the main reasons for such failure can be the CEO not being completely involved in the new activity. Unless he is fully involved, his......

The secret to managing quality

The concept of 'exactness,' propagated by Yoshikazu Tsuda, the professor of quality, is an effective concept for controlling process variations. Tsuda, who transformed clustering in India, drew up......