A Delhi-based doctor had entered into a contract with Bharat Matrimonial Commercial Pvt Ltd, which operates a portal for providing matrimonial services, for suitable matches for his son and daughter.

The portal refunded the registration fee in case of the daughter admitting its failure to render the required services but refused to part with the amount taken for the son claiming that his father had contacted some families through their website.

However, the doctor in his complaint refuted the portal's claim contending that the profiles were not sent to him through e-mail as promised and he was left to search for a suitable match on his own.

Accepting the doctor's arguments, North-West District Consumer Forum of the city held that the portal was liable for "deficiency of service" and said that it was the duty of the website to send the profiles of suitable matches to the other party.

"The non-providing of essential service by the BMCPL to the complainant has not only caused mental agony and harassment to the complainant but to his family members also which the BMCPL is liable to compensate," President of the Forum K S Khurana and member S C Jain said.