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Best and worst airlines in America
There are some airlines that are winning praise from customers, while others are struggling to attract passengers.
Let's take a look at some of the best and worst airlines in the United States, based on ranking by JD Powers, a global market research company.
NOTE: Since the rankings are for the year ending in 2011, Continental, which is now assimilated with United, and AirTran, which has been purchased by Southwest, are on the list.
Source: Business Insider
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Best and worst airlines in America
Best traditional airline: Alaska Airlines/Horizon Air
Reservation Experience: 5
Check-In Experience: 5
Boarding Experience: 5
Aircraft Experience: 4
Staff Experience: 5
Service Experience: 4
Cost and Fee Experience: 4
Overall: 5
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Best and worst airlines in America
Runner Up: Air Canada
Reservation Experience: 2
Check-In Experience: 3
Boarding Experience: 4
Aircraft Experience: 5
Staff Experience: 4
Service Experience: 5
Cost and Fee Experience: 5
Overall: 5
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Best and worst airlines in America
Third: Delta Airlines
Reservation Experience: 4
Check-In Experience: 4
Boarding Experience: 4
Aircraft Experience: 3
Staff Experience: 4
Service Experience: 4
Cost and Fee Experience: 4
Overall:4
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Best and worst airlines in America
Fourth (tie): American Airlines/American Eagle
Reservation Experience: 3
Check-In Experience: 3
Boarding Experience: 3
Aircraft Experience: 3
Staff Experience: 3
Service Experience: 3
Cost and Fee Experience: 3
Overall: 3
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Best and worst airlines in America
Fourth (Tie): Continental Airlines
Reservation Experience: 4
Check-In Experience: 3
Boarding Experience: 3
Aircraft Experience: 3
Staff Experience: 3
Service Experience: 3
Cost and Fee Experience: 3
Overall: 3
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Best and worst airlines in America
Sixth (tie): United Airlines
Reservation Experience: 2
Check-In Experience: 2
Boarding Experience: 2
Aircraft Experience: 2
Staff Experience: 2
Service Experience: 3
Cost and Fee Experience: 2
Overall: 2
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Best and worst airlines in America
Sixth (Tie): US Airways
Reservation Experience: 3
Check-In Experience: 3
Boarding Experience: 2
Aircraft Experience: 2
Staff Experience: 2
Service Experience: 2
Cost and Fee Experience: 2
Overall: 2
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Best and worst airlines in America
Best low-cost airline: JetBlue Airways
Reservation Experience: 3
Check-In Experience: 3
Boarding Experience: 2
Aircraft Experience: 5
Staff Experience: 3
Service Experience: 5
Cost and Fee Experience: 3
Overall: 5
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Best and worst airlines in America
Runner-Up: Southwest
Reservation Experience: 5
Check-In Experience: 5
Boarding Experience: 5
Aircraft Experience: 3
Staff Experience: 5
Service Experience: 3
Cost and Fee Experience: 5
Overall: 5
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Best and worst airlines in America
Third (Tie): AirTran Airways
Reservation Experience: 2
Check-In Experience: 2
Boarding Experience: 2
Aircraft Experience: 2
Staff Experience: 2
Service Experience: 3
Cost and Fee Experience: 2
Overall: 2
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Best and worst airlines in America
Third (Tie): Frontier Airlines
Reservation Experience: 2
Check-In Experience: 2
Boarding Experience: 2
Aircraft Experience: 2
Staff Experience: 2
Service Experience: 3
Cost and Fee Experience: 2
Overall: 2
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Best and worst airlines in America
Third (Tie): WestJet
Reservation Experience: 2
Check-In Experience: 2
Boarding Experience: 3
Aircraft Experience: 4
Staff Experience: 5
Service Experience: 4
Cost and Fee Experience: 2
Overall: 2