Delhi's Banking Ombudsman gets 2,512 credit card complaints

The New Delhi office of Banking Ombudsman received 2,512 credit card related complaints between July 1, 2008 and June 30, 2009, the government informed Rajya Sabha.

At the same time there were few complaints about the wrong reporting of credit information to the Credit Information Bureau (India) Ltd, which was taken up by the RBI with the concerned bank for redressal, minister of state for finance Namo Narain Meena told the house in a written reply.

As per the extant procedure, the Banking Ombudsman verifies the contents of the complaint with the concerned bank, evaluates the evidence produced by the parties and passes 'awards' of compensation wherever considered appropriate, Meena said.

"The New Delhi Banking Ombudsman disposed-off 2,048 complaints during 2008-09 in accordance with the above procedure," he said.

Replying to another question, Meena said, 16,627 fake notes of Rs 1,000 denomination has been recovered and seized in between January and May 2009.

During the same period, 91,528 counterfeit notes of Rs 500 denomination has also been recovered and seized, he added.

In the past six month, four fake Rs 500 denomination notes dispensed through ATMs have come to the notice, the minister said in reply to another query.

Image: Credit cards