Global majors like Accenture, EDS and IBM as well as major Indian IT vendors have been shortlisted by the public sector BSNL for second phase of its convergent billing system.
After the expression of interest exercise, the other short-listed vendors are HCL Infosystems, Mahindra British Telecom, Motorola, TCS, Satyam Computers, Tata Infotech and Wipro Infotech, BSNL officials said.
Aimed at providing for end-to-end implementation of call detail record based customer care and convergent billing system, the phase two would cover west and north zones while the phase one would be taking care of east and south zones of BSNL.
While bidder with lowest evaluated price will be considered for supply of the entire tendered quantity, same bidder will not be awarded for both the projects. BSNL has floated two tenders for both the projects.
The project will prepare BSNL to face new challenges due to competition by providing effective and efficient billing and customer care solutions.
It envisages building of country wide intranet, reduce the cost of operation, increase revenue realisation, stop leakage of revenue besides providing round-the-clock customer care operations.
Convergent billing will be based on call detail records to be obtained from different type of network elements capable of generating billable information, using centralised mediation system.
Since all the switches do not support generation of 100 per cent CDRs, the billing and mediation system shall also support meter reading based billing, which is presently in practice in addition to CDR based billing in the same billing system, officials said.
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