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21 Indian cos among top 100 BPOs

May 8, 2008

Wipro (Rank 7)

Wipro wass the first Indian IT service provider to be awarded Gold-Level Status in Microsoft's Windows Embedded Partner Program. It is also the first IT services company to use Six Sigma.

What started as an edible oil factory (Western India Vegetable Products Limited), its main products being Sunflower Vanaspati and 787 laundry soap, Wipro has graduated to become one of India's biggest IT companies. In 1975, Wipro marketed India’s first homegrown PC.

Headquartered in Bangalore, Wipro employs has 82,122 employees as of March 31, 2008, which includes 61,844 employees in the IT services business and 20,278 employees in the BPO business.

In 2002, Wipro took a quantum jump in the BPO services by acquiring the then Spectramind. Wipro BPO Solutions, complements the services offered by Wipro Technologies, making it one of the largest BPO service players.

With over 19,000 people, operating out of 9 different locations (India and Eastern Europe), Wipro BPO has been a critical partner to all its customers in achieving their business goals. Wipro BPO services customers in various industries including banking & capital markets, insurance, travel & hospitality, hi-tech manufacturing, telecom and healthcare sectors.

For the year ended March 31, 2008, Wipro's profit after tax grew by 12 per cent to Rs 3,283 crores (Rs 32.83 billion)

Genpact (Rank 9)

Genpact, a business process outsourcing company in India, was formerly known as GE Capital International Services.

It operates from India, China, Philippines, Romania, Hungary, Netherlands, Spain, Mexico and the US.

At present, the company employs over 32,000 people in various locations.

The company operates in areas like financial services, sales and marketing, analytics, supply chain, collections, customer services, information technology and learning and content management.

GE established GE Capital International Services in 1997 as an outsourcing unit to provide services from India.

Pramod Bhasin was the India head of G E Capital and Raman Ray started GECIS.

In December 2004, GE sold off 60 per cent stake in GECIS to two equity companies, Oak Hill Capital Partners and General Atlantic Partners.

Both equity companies bought a 30 per cent stake each and GE still remains the largest shareholder with 40 per cent stake in the company.

The company retained GECIS as its name for a year and was then renamed Genpact in 2005. Genpact was listed on the New York Stock Exchange in early August 2008.

Net income for the first quarter (2008) was $19.7 million, up 966 per cent from $1.8 million in the first quarter of 2008; net income margin for the first quarter of 2008 was 8.4 per cent, up from 1.1 per cent in the first quarter of 2008.

Image: An aerial view of the Genpact campus of Hyderabad.

Also read: 'India is a land of billion opportunities'

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