Home > Business > PTI > Report
GM plans call centre in India
October 15, 2004 18:53 IST
Last Updated: October 16, 2004 07:54 IST
Riding high on record sales of 3207 cars in September 2004, General Motors India is setting up a call centre to provide hassle-free services.
First of its kind by any automaker in the country, the GMI call centre would be integrated with the company's after sales facility and be available on a unique single number across India from December 1, GMI chief operating officer Rajeev Chaba said in a statement on Friday.
Outsourcing and India: Complete Coverage
Starting with the National Capital Region on October 20, the centre will be run by GMI and would not be a select dealer driven activity.
The customer care centre would be the face of GMI eventually encompassing all facets of in-bound and out-bound relationship servicing and marketing, he said.
Anyone calling 3030-8080 from anywhere in the country would be charged only for a local call with all distance charges being borne by the company.
The Indian arm of the world's biggest carmaker sold 3,207 cars in September, the highest in a month since its inception. It also sold 1,062 units of Chevrolet Optra.