Home > Business > PTI > Report

New law to boost BPO further

July 21, 2004 13:02 IST

The government said on Wednesday that it will soon bring in amendments in the existing legislations dealing with the business process outsourcing industry to inspire confidence among investors and silence the detractors.

"Within the next few months, we will remove all the lacunae in laws covering the BPO industry, especially regarding data protection, to inspire confidence among investors," secretary in the Department of IT, K K Jaswal, said while releasing India's first book on BPO laws, authored by Supreme Court advocate Pavan Duggal.

Outsourcing and India: Complete Coverage

Since BPO is the fastest growing segment in the ITeS industry with an export turnover of $3.6 billion in 2003-04, there are many detractors attempting to inhibit its growth by saying the laws dealing with the sector are inadequate, he said.

"A legislative initiative is on the anvil and the amendments, filling all the gaps in the existing laws dealing with the sector, will silence the critics," Jaswal said.

Kiran Karnik, president of National Association of Software and Services Companies said data privacy, network security and intellectual property rights are the biggest challenges facing the BPO industry.

The laws covering BPO need to be strengthened with cases of misuse of data, identity thefts and hacking coming to light he said, adding BPO industry should follow "trustworthy sourcing" practices, which are reliable and superior in quality.

Judiciary and police should be updated about the changes so that they are not 'mystified' by the cases of identity thefts, hacking and spamming.

Article Tools
Email this article
Top emailed links
Print this article
Write us a letter
Discuss this article










© Copyright 2004 PTI. All rights reserved. Republication or redistribution of PTI content, including by framing or similar means, is expressly prohibited without the prior written consent.











Copyright © 2004 rediff.com India Limited. All Rights Reserved.