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December 21, 2001
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Wipro world's first to achieve level 5 in people's assessment

Fakir Chand in Bangalore

Wipro Technologies Ltd on Friday became the world's first company to win the Level 5 of People Capability Maturity Model under the Software Engineering Institute - Carnegie Melon University's certification process.

The Bangalore-based leading global IT company was also the world's first software services company to achieve the SEI-CMM Level 5 a few years ago.

As a result, Wipro has achieved the unique and dual distinction of being the only organisation in the world to be assessed at Level 5 under both the SEI-CMM and PCMM processes.

The Quality Assurance Institute, the US-based assessor accredited by SEI/TeraQuest, conducted the assessment, covering Wipro's strategic business units and divisions located in Bangalore, and encompassing over 6,000 employees.

"Being the first global software services company in the world to achieve such a certification is representative of our focus on people and quality processes. The achievement gives us a framework to match changing business needs with development of employee competencies while providing them with a pro-active career management tool.

Since people and quality processes touch everything we do, it gives our customers on time, on budget project deliveries regardless of size and complexity," said vice-chairman and CEO Vivek Paul.

"Assessment at Level 5 of PCMM is a tribute to all employees in Wipro who have played a critical role in successfully driving people processes in the organisation with pride and passion. This certification is dedicated to every employee of Wipro who made this possible.

According to Wipro Corporation human resources vice-president Dileep Ranjekar, the certification is a step forward in the company's vision of being among the top 10 most preferred employers globally.

"PCMM Level 5 is an affirmation of our continued focus on people and business process improvements. We will continue to work on new challenges, embrace new practices, and work towards making Wipro the most preferred work place for employees.

Ajay Batra of the Quality Assurance Institute, who is also Asia's first assessor of Level 5, said the PCMM Model was the only such framework currently in existence.

"It helps organisations address critical people process issues. Based on the current best practices in human resources, knowledge management and organisation development fields, the PCMM guides organisations in improving their processes for effective management and development of their work force."

Batra and company executives, however, admitted that Wipro's Six-Sigma strategy, initiated fours ago, had a key role to play in achieving the highest level in assessing the quality of its employees, which was undertaken for the first time.

"Of the employees we assessed, around 95 per cent were lateral software professionals and the remaining were from the support systems of the company," Batra told rediff.com on the sidelines of the announcement.

Talent engagement and development vice-president Pratik Kumar said the certification would give the company a competitive edge and first-mover advantage over other similar IT companies in enhancing the business prospects.

"After successes of ISO, SEI-CMM and Six-Sigma journey, PCMM Level 5 is the latest achievement of Wipro Technologies in their quest for excellence in people and business processes," he added.
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