The call centre Bill has strong backing from the Communications Workers of America, a union which represents 150,000 call centre workers in the US.
In a report, issued recently by the CWA, the union alleged that outsourced call centres, including some based in India, pose a serious security threat as there are insufficient safeguards in place to deter fraud.
The report titled, Why Shipping Call Center Jobs Overseas Hurts Us Back Home, cited several examples of security breaches involving outsourced call centres, including in India.
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