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These are India's top 15 BPO employers

Last updated on: April 11, 2012 15:36 IST

These are India's top 15 BPO employers

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The annual Best BPO Employers Survey 2011 conducted by Dataquest, India's leading IT magazine, consists of two parts: HR round and employee satisfaction.

In the first phase, HR questionnaire was sent to about 100 BPO companies. In total, 20 companies confirmed their participation in the survey out of which only 15 companies participated in the second round.

In the the second phase 1,344 employees were interviewed across 15 companies. The employee survey included only call-floor executives and operational managers at all levels but excluded back-end support staff from departments like HR and administration.

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Photographs: Sherwin Crasto/Reuters

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Company: vCustomer
Rank: 1

vCustomer has been rated as number 1 BPO employer for the 5th time in a row by Dataquest.

Established in 1999 and privately held, vCustomer provides its high quality customer lifecycle solutions through in the United States, India and the Philippines. vCustomer's North American headquarters is located in Kirkland, Washington.

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Photographs: Courtesy, vCustomer

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Aegis
Rank: 2

Aegis improved its ranking by two places over the previous year, thereby emerging as one of the top three and fastest-growing BPOs in India. It was ranked no. 4 in 2010.

Founded almost 30 years ago in US, Aegis is a global business services and experience management company. Aegis, a $17-billion conglomerate, is wholly owned by the Essar Group.

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Please note: This image is used for representation purpose only.


Photographs: Reuters

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Wipro BPO
Rank: 3

Wipro lost its ranking by one position over the previous year. In 2010, it was no. 2 on the list.

In the past, Wipro has won awards like BPO Excellence Awards 2011 – Fun@Work Award, Award for Operational Excellence and Quality, amongst others. Further, the company promises career opportunities to suit every individual and across different sectors.

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Photographs: Reuters
Tags: Wipro , BPO , India

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Genpact
Rank: 4

Genpact, too, lost a position from 2010. It was earlier ranked no. 3.

Genpact began its operations in 1997 as a business unit within GE. In 2005, it became an independent company, and then in August 2007 Genpact was listed on the NYSE under the symbol 'G'.

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Image: A Genpact centre
Photographs: Genpact Website
Tags: NYSE , BPO , Genpact , India

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Tata Consultancy Services
Ranking: 5

Tata Consultancy Services is a new entrant on the Dataquest list. It has over 2,14,000 of trained IT consultants.

TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model (GNDM), recognised as the benchmark of excellence in software development.

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Photographs: Punit Paranjpe/Reuters

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Intelenet Global Services
Rank: 6

The management team at Intelenet has been with the company since inception and embodies an entrepreneurial spirit that has seen the company through tremendous growth from just 25 employees at a single site to over 40,000 employees across 50 locations globally in just 10 years.

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Photographs: Courtesy, Intelenet

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Aditya Birla Minacs
Rank: 7

Aditya Birla Minacs moved up three positions to no. 7, from the earlier no. 10 ranking.

About 20,300 Minacs employees work across three continents and 35 centers spanning Canada, Germany, Hungary, India, Jamaica, Philippines, the UK and USA.

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Photographs: Reuters

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Spanco BPO
Rank: 8

Even though it lost three positions from its previous ranking of no. 5, it is still among the top 10 employers and stands at no. 8 position.

Spanco has a formidable presence in the BPO space and it caters to India, US, Europe, Middle East and African markets.

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Photographs: Uttam Ghosh/Rediff Archives

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EXL Services
Rank: 9

EXL is a US company, which has been in operations since 1999. Their headquarters are based in New York and it operates over 20 centers in India, Philippines, US, Czech Republic, Romania, Malaysia and Bulgaria with sales offices in New York, New Jersey and London.

EXL services dropped its ranking by two positions from no. 7 to no. 9 in 2011.

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Photographs: Reuters

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FIS Global
Ranking: 10

FIS delivers banking and payments technologies to more than 14,000 financial institutions and businesses in more than 90 countries worldwide.

Headquartered in Jacksonville, US, FIS has a workforce of over 30,000 employees. FIS is listed on the New York Stock Exchange under the FIS ticker symbol.

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Photographs: Reuters

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eClerx Services
Rank: 11

It is a new entrant on the Dataquest list. eClerx provides an expert outsourcing option for managers of financial institutions who demand accuracy, regulatory compliance, and cost efficiency.

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Please note: This image is used for representation purpose only.


Photographs: Reuters
Tags: BPO , India , Dataquest

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Konah Solutions
Rank: 12

Konah Solutions dropped three positions from no. 9 ranking in 2010 to no. 12 in 2011.

Knoah Solutions was founded in 2001 and is headquartered in Henderson, Nevada. It has operations facilities in Las Vegas, Nevada and Hyderabad.

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Photographs: Reuters

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Hinduja Global Solutions
Rank: 13

Hinduja Global Solutions moved up two positions from no. 15 to no. 13 in 2011. HGS has a global footprint with 42 delivery centers in India, US, UK, Canada, Mauritius and Philippines.

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Photographs: Reuters

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Syntel
Rank: 14

Syntel was established in 1980 as a provider of software services. With revenues of just $30,000 in its first year, Syntel has grown into a $642-million corporation with a market cap of over $1.5 billion and more than 19,000 employees.

Here, in this list though, Syntel has slipped to no. 14 position from its previous no. 11 ranking.

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Photographs: Syntel, Chennai
Tags: Syntel , BPO , India

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Anthelio Business Technologies
Rank: 15

Anthelio Business Technologies a new entrant on the Dataquest list, started of as a mid-sized healthcare services company. It was established in 2010, and is headquartered in Dallas. It was initially called PHNS.



Photographs: Courtesy, facebook/Anthelio

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